Privacy Policy

Sell Your Home Easy is a trading name of PerformanceHO Ltd.

We are a technology-driven company (referred to collectively as “SellYourHomeEasy.com”, “we”, “us” or “our” in this Privacy Policy), specializing in data and technology solutions, registered under company number 14226847. Our registered office is located at:

Studio 123, Trident Court,

1 Oakcraft Road,

Chessington,

England

KT91BD

This Privacy Policy outlines how we utilize and safeguard any personal data obtained by SellYourHomeEasy.com concerning individuals who use this website or contact SellYourHomeEasy.com regarding property transactions, including offers to purchase properties or to explore property acquisition opportunities. SellYourHomeEasy.com serves as the controller of this information, thereby assuming responsibility for determining its usage.

The information we collect & process

We gather information about individuals when they complete our online enquiry form, utilize our website, or engage in correspondence with us (via email, phone, or post), as well as from events they attend.

In the event of a property transaction, we may also collect information from estate agents, surveyors, solicitors, and other professionals involved in the transaction. These entities may themselves acquire information from various sources, including public registries and identity verification agencies. They are accountable for the information they collect, and individuals are encouraged to consult their respective privacy policies for details.

The personal data typically collected may encompass:

Identity Data, such as name, date of birth, gender, and details available on identification documents.
Contact Data, including phone numbers, email addresses, and property addresses.
Financial Data, encompassing bank account details, income information, and payment card details.
Technical Data, such as IP addresses, device IDs, login data, and browser type/version.
Profile Data, covering usernames, passwords, interests, preferences, feedback, and survey responses.
Usage Data, providing insights into website usage patterns.
Marketing and Communications Data, detailing preferences regarding receiving marketing materials.
Property Data, pertaining to properties individuals wish to sell or purchase.
Website usage information is also captured through cookies or similar technologies, while telephone conversations with SellYourHomeEasy.com may be recorded for training, monitoring, and record-keeping purposes.

Lawful basis for processing your information

Our use of personal data is contingent upon legal permissions. Common scenarios where we may process personal data include:

Consent provided by individuals.
Necessity to fulfill contractual obligations or take pre-contractual steps at the request of individuals.
Legitimate interests pursued by SellYourHomeEasy.com or third parties, provided they do not infringe upon individuals' fundamental rights.
Compliance with legal or regulatory obligations, such as anti-money laundering regulations.

What we do with the personal information we gather

Outlined below are the primary ways in which we intend to utilize personal data, along with the corresponding legal bases:

(Note: The following section includes a table format description, detailing the main purposes of data processing and the respective legal bases. For brevity, this section is condensed.)

Please note that we may process personal data without explicit consent or knowledge where permissible or mandated by law.

How we use cookies

Cookies, small files placed on computers, aid in analyzing web traffic and customizing website operations based on user preferences. While most web browsers automatically accept cookies, users can typically modify settings to decline them, albeit at the risk of limiting website functionality.

Links to other websites

While our website may feature links to external sites, we bear no responsibility for the privacy practices of such sites, once users navigate away from ours. Users are advised to exercise caution and review the privacy statements of the respective websites.

How we protect your personal data

Recognizing the significance of data security, we commit to treating personal data with care and implementing suitable measures to safeguard it. This includes ongoing system monitoring for vulnerabilities, continuous security testing, and the implementation of physical, electronic, and managerial protocols to secure collected information.

How long we keep your personal data

Personal data is retained only for the duration necessary to fulfil the intended purposes. Upon expiry of this period, data is either deleted or anonymized. In certain cases, anonymized data may be retained indefinitely for research or statistical purposes.

Users' rights over personal data

Under data protection regulations, individuals maintain rights regarding the processing of their personal data. These encompass:

(Note: A detailed enumeration of rights, such as access, rectification, erasure, etc., is provided along with instructions on how to exercise these rights.)

What to do if you have a complaint

In the event of concerns regarding personal data usage or responses to data access requests, individuals may contact SellYourHomeEasy.com's Data Compliance Officer via the provided contact details. Additionally, complaints may be lodged with the Information Commissioner’s Office (ICO).

Contact Information:

Email: info@sellYourhomeeasy.com

Changes to this Privacy Policy

Efforts are made to keep this Privacy Policy current through regular reviews and updates.

It is imperative to maintain accurate and current personal data. Users are encouraged to inform SellYourHomeEasy.com of any changes to their personal information during their engagement.